WATERLOO, Ontario, Canada -

GoldCare, the market leader in healthcare management software, is pleased to announce that the City of Greater Dandenong is the first GoldCare customer to deploy GoldCare’s MobilityPlus mHealth application on the iOS platform.

Each month, the City of Greater Dandenong – a southeastern suburb of Melbourne, Australia – provides a range of services such as home care, personal care, home maintenance, community transport and meals-on-wheels to more than 3000 clients. Now, through the use of MobilityPlus on iPad Minis, a select group of home maintenance workers are able to perform scheduling, access appointment information and record details of the services provided, while in the field.

MobilityPlus allows a maintenance worker to view details of that day’s appointments on their iPad Mini – complete with driving route map. Once at an appointment, the worker can ‘start’ the service, document the tasks completed (i.e., weeding, grass cutting, fertilizing, etc.) and ‘end’ the appointment. The worker can then securely transmit the information in real-time on their device, providing a level of efficiency not realized before.

In addition, the home maintenance staff using the devices are able to utilize the NotesPlus feature to record indirect time and costs. GoldCare NotesPlus allows customers to develop templates that can be used to provide custom notes and charting via all mobile devices – a capability unique to GoldCare.

According to Wes Radulski, Country Manager for Australia & New Zealand, “It has been rewarding during the course of this project to see the transformation among this group of workers. While most were comfortable learning to use MobilityPlus on the new devices, some were apprehensive about even using the iPad Minis. By the end of the training phase, not only were they comfortable, but they were coming up with ways to make full use of the application’s features, such as using the chat feature to ask how to do or fix something – with the ability to attach a photo if need be.”

Jayne Kierce, Access & Quality Systems Coordinator for the City of Greater Dandenong, is not surprised by the workers’ enthusiasm to adopt the new system; she’s seen numerous examples of this level of ‘buy-in’ of technology during her tenure with the City. “When we first implemented GoldCare in 2004 for our community care programs, we were excited to finally have a paperless solution that reduced data-entry redundancies and improved reporting capabilities,” says Kierce “Now, with MobilityPlus, we’re further impressed with the increased workflow efficiencies, improved documentation and better communication among staff. While daunting at first, the efficiencies gained make us keen to evolve with the software.”

Moving forward, Greater Dandenong is looking at ways for a broader user base to benefit from the features of MobilityPlus. Paula Hucko, GoldCare’s COO, is encouraged by this. “We consider this mHealth project to be an extension of the collaborative relationship between GoldCare and the City of Greater Dandenong that has spanned more than 10 years. We look forward to continuing to work with them, with the shared mandate to improve the lives of both their staff and clients.”

About GoldCare

GoldCare is a leading healthcare technology software provider for community, home and residential care sectors. An integrated approach to care management and support, and dedication to industry-advancing solutions are just some of the reasons why GoldCare is used by hundreds of organizations across Canada, Australia and New Zealand. www.mygoldcare.com


Paula Hucko
Phone: 1.800.463.2688 x295