Supervised by Level 3 Service Desk staff, you will work as a member of the GoldCare Support Services group. In this position, you are responsible for Level 2 issue resolution and supporting the GoldCare application suite, supporting ancillary application and technical modules and responding to GoldCare client service requests by providing remote software support and maintenance. In addition, you will identify client requirements and follow through with other staff, assist with application support activities and promote/encourage maximal use of GoldCare software across our client base. Continuing and ongoing coverage for Triage, extended shift and on-call rotations along with mentorship and training of Level 1 staff will be expected. As well, you will be assisting with Level 3 support and service coordination activities as required.
Including but not limited to:
If you meet our requirements and would like to join our team, submit your resume to firstname.lastname@example.org. Make your resume attention of the Service Desk Senior Manager. Quote job #205. We cannot respond to all applicants personally. We will only contact those applicants who we wish to interview. Be aware that GoldCare may review any public information (including on-line content) to learn more about applicants who are applying for jobs at GoldCare.